1. Order Processing Time

• All orders are processed within 1–3 business days after confirmation.

• Orders are not shipped or delivered on Sundays or public holidays.

• During high-demand periods, processing times may vary slightly.

2. Shipping Coverage

• We currently ship across India.

• International shipping is not available at this time.

3. Delivery Timeline

• Estimated delivery time is 3–7 business days, depending on your location.

• Remote or non-metro areas may take additional time.

• Delivery timelines are estimates and may vary due to courier partner operations or external factors.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout.

• Free shipping offers (if running) will be subject to terms mentioned at the time of purchase.

5. Order Tracking

• Once your order is dispatched, tracking details will be shared via SMS or email.

• Customers are responsible for tracking their shipment using the provided details.

6. Address & Delivery Issues

• Please ensure your shipping address and contact details are accurate.

• Herbarose Essentials is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete address

  • Customer unavailability

  • Courier service limitations

7. Delayed or Lost Shipments

• While we work with reliable courier partners, unforeseen delays may occur.

• If your order is delayed beyond the expected timeframe, please contact us and we will assist you.

• Lost shipments will be investigated with the courier partner before resolution.

8. Damaged Packages

• If your package arrives visibly damaged, please record an unboxing video and contact us within 48 hours of delivery.

• This helps us resolve issues quickly and fairly.

9. Contact for Shipping Queries

For any shipping-related questions, please contact:

Herbarose Essentials
📧 herbaroseessentials@gmail.com
📞 9182907862