1. Order Cancellation

Before Dispatch

• Orders may be cancelled within 12 hours of placing the order, provided the order has not been processed or dispatched.

• To request cancellation, please contact us immediately via email or phone.

After Dispatch

• Once an order has been dispatched, cancellation is not possible.

2. Returns & Refunds

Due to hygiene and safety reasons, personal care and wellness products are non-returnable and non-refundable once opened or used.

Refunds or replacements will be considered only under the following conditions:

Eligible Cases

• You received a damaged product

• You received an incorrect product

• The product was leaking or broken on arrival

3. Reporting an Issue

• Any issue must be reported within 48 hours of delivery.

• Please email us with:

  • Order ID

  • Clear images or videos of the product and packaging

  • Brief description of the issue

Requests received after 48 hours may not be eligible for resolution.

4. Refund Approval & Processing

• Once your request is reviewed and approved, a refund or replacement will be initiated.

• Refunds (if applicable) will be processed to the original mode of payment within 7–10 business days.

• Shipping charges are non-refundable, unless the error occurred from our side.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind or personal preference

• Incorrect address provided by the customer

• Failed delivery due to customer unavailability

• Minor variations in colour, texture, or fragrance due to natural ingredients

• Delayed delivery caused by courier partners or external factors

6. Exchange Policy

• Exchanges are allowed only for damaged or incorrect products, subject to verification.

• No exchanges are offered for opened or used items.

7. Contact for Refund & Cancellation Requests

For all refund, return, or cancellation-related queries, please contact us:

Herbarose Essentials
📧 Email: herbaroseessentials@gmail.com
📞 Phone: 9182907862